Refund policy

Refund Policy

Because our products are virtual/digital, all sales are final. Once a digital product has been purchased, delivered, downloaded, or accessed, it cannot be refunded or exchanged.

Please carefully read the product description before placing an order.

Problems with Your Order

If you experience any issues during your purchase, such as:

Not receiving the product
Receiving the wrong item
File access problems
Corrupted or damaged files
Or any other technical issues

Please contact us at shop@nightvowbooks.com, and we will do our best to assist you.

Exceptions

We do not provide refunds, returns, or exchanges for:

Digital downloads
Virtual products
Customized or personalized digital products
Sale items
Gift cards

EU 14-Day Cooling-Off Period

If you are located within the European Union, you may have certain rights under consumer protection laws. However, purchasing digital content and gaining immediate access means you acknowledge and agree that, where permitted by law, your right of cancellation may be lost once the digital product begins delivery or download.